General Terms & Conditions

These General Terms & Conditions, together with the Registration Form signed by you upon arrival at our Property, along with and our Privacy Policy, constitute the entire agreement between the Property (hereinafter the "Property" or "us") and our guests (hereinafter "Customer/s," "Guest/s," or "you"). These General Terms & Conditions are published on our official website. By proceeding to a reservation or/and by signing the Registration Form upon check-in, you agree to and accept all provisions of the Agreement as valid and binding for you and any guests staying with you.

1. DEFINITIONS

Property (or "us" or "we"): Refers to the Property company and the establishment where accommodation and related services are provided according to the Agreement.

Customer: The individual who books and purchases services from the Property and signs the Registration Form upon arrival.

Guests (or "you"): Refers to the Customer and any other individuals staying in the booked room(s).

Agreement: The contract between the Property and Guests, covering accommodation and other services provided during the stay, excluding third-party services. The Agreement includes these General Terms and Conditions, the Registration Form with its Special Terms, and the Privacy Policy.

Third Parties: Independent companies or contractors authorized to offer services to Guests at the Property.

Third-Party Services: Services provided by third parties, such as excursions, tours, vehicle rentals, transportation, sports activities, and insurance. These may be billed directly by the third party or indirectly by the Property.

Booking Agents: Tour operators, travel agents, or third-party platforms that facilitate bookings for the Property.

Booking Confirmation: The formal acceptance of a Customer's booking request, outlining pricing, dates, number of guests, rooms, and additional facilities provided.

General Terms & Conditions: These terms & conditions, which can be found on our website.

Privacy Policy: Available on our website.

Registration Form: The document signed at check-in.

2. SERVICES

The Property provides accommodation and other services as outlined on its official website, mobile application, and these General Terms and Conditions. During their stay, Guests may use various facilities and services, whether provided directly by the Property or through third parties. Services and facilities are specified in the Booking Confirmation. No additional services are provided beyond what is expressly stated on the Property's official channels.

3. BOOKING

3.1. Customers can make bookings directly with the Property via its website, mobile application, or any other officially approved method, as well as through Booking Agents. The Property is not responsible for any discrepancies in services or terms offered by Booking Agents that are not included in the Property's official policies.

3.2. Bookings require the Customer to be at least 18 years old. If under 18, a parent or guardian must book and accompany the minor during their stay.

3.3. Customers must provide accurate personal data during the booking process. The Property is not liable for miscommunication due to incorrect or outdated contact information.

3.4. Specific room assignments cannot be guaranteed, except where explicitly stated in the Booking Confirmation.

3.5. Booking requests are reviewed before confirmation. Customers who book through a Booking Agent will receive a booking confirmation from their agents.

4. PAYMENT TERMS & CANCELLATION POLICY

4.1. Payments can be made via cash (up to the amount limited by national laws), credit card, bank transfer, or other accepted methods. The Property offers different rate policies:

• Non-Refundable Rates: Full payment is required at the time of booking and is non-refundable in case of cancellation, modification, or no-show. The terms are crearly noted during the reservation procedure and on the reservation confirmation.
• Flexible Rates: Require a credit card guarantee. The Property reserves the right to pre-authorize credit cards before arrival. The terms are crearly noted during the reservation procedure and on the reservation confirmation.

4.2. Some bookings may require advance payment to secure special offers or discounts.

4.3. The Property may request to verify the credit card used for booking upon arrival. If the cardholder is not present, the Property may cancel the booking unless payment is made in cash or the cardholder assumes responsibility.

4.4. Deposits may be required to confirm a booking. If the Guest does not check in on the scheduled arrival date without prior notice, the Property retains the deposit and may release the room to other guests.

4.5. Cancellation Policy:

• Non-Refundable Rates: No free cancellation. If canceled or modified, 100% of the booking rate will be charged. The terms are crearly noted during the reservation procedure and on the reservation confirmation.
• Flexible Rates: Cancellation terms vary by rate policy and booking dates. The terms are crearly noted during the reservation procedure and on the reservation confirmation.

4.6. Changes to bookings (dates, room type, etc.) require Property approval and may involve additional charges.

4.7. Guests may be required to pay additional government or city applied taxes or fees which are clearly mentioned during the booking process and on the booking confirmation.

4.8. Additional charges for services during the stay must be settled before departure.

5. YOUR STAY AT THE PROPERTY

5.1. Check-in and check-out times are mentioned in the Booking Confirmation.

5.2. Early check-in and late check-out are subject to availability and may incur additional fees.

5.3. If Guests fail to check out by check-out time, additional fees may apply.

6. LOST ITEMS, VALUABLES & PROPERTY

Lost items are held for one (1) month. The Property is not responsible for notifying Guests about found items. Retrieval costs are the responsibility of the Guest.

7. STOLEN ITEMS, VALUABLES & PROPERTY

The Property is not liable for stolen belongings. Guests are encouraged to use in-room safes and report any theft immediately to the front desk.

8. DAMAGES TO PROPERTY

Guests are responsible for any damages to Property caused by them or their invitees. The Customer assumes liability for such damages, and charges will apply accordingly.

9. PROPERTY OBLIGATIONS

9.1. The Property is responsible for providing accommodation services to its Guests as outlined on its website and the Booking Confirmation. These services must be delivered diligently and professionally, maintaining the level of responsibility expected from any respective Property worldwide. The Property follows health, safety, and security policies, particularly concerning food and beverages offered on the premises (if any). The Property complies with all mandatory health and safety regulations and legislation in the country. Additionally, it adopts appropriate standards and obtains certifications to ensure Guests feel secure and comfortable while enjoying high-quality services.

9.2. In case of injury, illness, or any need for medical care or assistance, Guests should immediately inform the front desk to provide them instructions regarding the closest health services and if required to request care. The Property is not responsible for the services or charges of external hospitals and doctors. Any costs associated with these services must be paid directly by Guests and are not included in the Property's charges.

10. GUEST OBLIGATIONS

10.1. Guests shall behave properly, be decent, and use good manners during their stay at the Property. In order to respect the right of all guests to be able to make proper use of all facilities, guests are required to follow dress codes when using certain facilities such as restaurants, in which case Property employees may deny access to guests who do not comply with such codes. Guests shall not behave inappropriately, make noises that annoy other guests, or do any harm or inflict any injury to or insult third parties, Property employees, or other guests. The Property may deny access to its facilities, rooms, or establishment to guests who do not comply with the aforementioned rules as well as appropriate hygiene standards or have consumed excessive alcohol leading to inappropriate behavior. In case of death, injury, or other damage attributable to specific guests, the Property may provide their data details to the police to initiate relevant prosecution procedures, and they will be responsible for indemnifying and holding the Property harmless from and against any claims, actions, or damages claimed by any third party or employee due to their actions.

10.2. Pets or animals are not allowed in the Property, unless it is clearly stated in the Property and rooms facilities and services. In certain cases, service dogs or other exceptions may be permitted, provided a relevant request has been made to the Property, has been approved, and has been included in the booking confirmation.

10.3. Smoking is strictly prohibited in the Property, including all rooms, public areas, elevators, corridors, lounges, lobbies, breakfast areas, and restaurants. When in open spaces outside the Property or on balconies, guests are advised to avoid smoking near other guests in a manner that would disturb their stay and enjoyment of the facilities and services.

10.4. If parking facilities are available it is must be clearly stated in the Property facilities and it is agreed and accepted that the Property will not be responsible for the safety of guests' vehicles, and guests must have relevant insurance to cover damages, destruction, or theft of the vehicle.

10.5. Guests may consume food and beverages included in the mini bar (if available) in their room, in which case their room will be charged according to the price list provided in the room. Additional information about room service (if available) will also be available in the room or at the front desk.

10.6. Guests are not allowed to bring their own food and beverages into the Property. In case of illness, poisoning, salmonella, or other diseases caused by food and beverages brought into the Property, guests are responsible for immediately informing the front desk and keeping the Property harmless from any claims made by third parties for damages caused due to such diseases being transmitted to other guests or employees.

10.7. Guests are not allowed to sublet their room or provide accommodation to third parties. Upon arrival, guests must declare the exact number of occupants. No additional guests are allowed unless approved by the Property manager, in which case an additional charge may apply.

10.8. If a guest has a physical or mental disability, they must inform the Property before booking confirmation or at least five (5) business days before check-in. If the Property is not informed, it shall have no liability if the guest is unable to use the Property facilities or services. Guests with mental disabilities must be accompanied by a professional medical assistant or doctor; otherwise, the Property may cancel the booking without an obligation to return the deposit.

10.9. If the Property provides Wi-Fi services, guests must comply with the Wi-Fi usage policy provided during activation. Guests may not use such services for unlawful acts, defamation, infringement of intellectual property rights, or any act that disrupts service. The Property may suspend Wi-Fi access for guests who violate policies without further notification. Temporary suspension for maintenance or upgrades may also occur, and the Property shall not be held liable for any unavailability of Wi-Fi services.

10.10. Complaints should be brought to the attention of the Property manager or front desk during the stay. The Property may not be able to examine complaints submitted after departure. In any event, the Property is not obliged to review complaints submitted more than six (6) months after check-out.

11. CANCELLATION BY THE PROPERTY

The Property may cancel any booking confirmation at any time without cost or reimbursement owed to the customer if:

11.1. The customer has provided false or misleading personal identification data or contact details.

11.2. The customer or their guests violate any provision of this agreement, all of which are considered material.

11.3. The Property has reasonable grounds to assume that the use of accommodation services may endanger Property operations, security, or reputation.

The Property has the right to retain the deposit paid as reimbursement in such cases.

12. RELATION WITH BOOKING AGENTS

The Property collaborates with booking agents to promote accommodation services and increase bookings. However, the Property and the booking agents are independent contractors. If third-party agents promise products, services, or rates not provided on the Property's official website, the Property shall not be held liable for any misrepresentations.

13. THIRD-PARTY SERVICES

The Property allows third parties to provide services such as activities, excursions, transportation, and insurance. These third-party services are charged separately and are beyond the control of the Property. The Property shall not be held liable for any damage, injury, or accident incurred while using such services.

14. PRIVACY AND PERSONAL DATA

The Property collects, uses, shares, stores, and processes personal data in accordance with applicable laws to provide accommodation services and manage charges. With guests' consent, personal data may also be used for personalized services, marketing, newsletters, promotions, and customer satisfaction surveys. Additional details on data processing and guest rights are provided in the Property's privacy policy, published on our website.

15. LIMITATION OF LIABILITY

15.1. Except as explicitly provided in the agreement, the Property makes no representations or warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose.

15.2. The Property's liability is governed by these terms. Under no circumstances shall the Property be liable for indirect, consequential, special, incidental, or punitive damages, including loss of income or opportunity. Liability shall be limited to the amounts actually paid for accommodation services during the stay when the incident occurred.

15.3. If a guest incurs harm due to the Property's proven fraudulent, intentional, or grossly negligent acts, liability may not exceed the cost of their stay as full compensation.

15.4. Complaints or claims must be reported as soon as possible and no later than six (6) months after check-out or occurrence of the event, after which the Property shall have no liability.

16. FORCE MAJEURE

16.1. "Force Majeure Events" include war, terrorist activity, riots, natural disasters, strikes, government actions, pandemics, or any situation beyond the Property's control.

16.2. If accommodation services are prevented by a Force Majeure Event, the Property may cancel the booking and return the deposit or offer a date change, subject to availability.

16.3. The Property may also cancel or modify bookings if urgent maintenance is required, utility failures occur, or health and safety concerns arise.

17. GENERAL PROVISIONS

17.1. Guests may not assign or transfer their booking without prior written consent from the Property.

17.2. If any provision is found to be unenforceable, the remaining terms shall remain in full effect.

17.3. These terms may be modified from time to time, and the latest version shall apply.

17.4. This agreement is governed by the laws of country where the Property is located, and any disputes shall be submitted to the exclusive jurisdiction of the local courts.